Your privacy at Blueport.
1. Who we are
Blueport I/O Pty Ltd ("Blueport", "we", "us") is a Salesforce consulting and implementation partner headquartered at One International Towers, Level 35, 100 Barangaroo Ave, Barangaroo NSW 2000, Australia. This policy explains how we handle personal information collected through www.blueport.io, our PORTIA AI assistant, and our services, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What we collect
- Enquiry details — name, company, email address, phone number and the content of your message, when you use our contact form or ask PORTIA to pass an enquiry to our team.
- PORTIA conversations — when you choose to speak with PORTIA, your live voice audio is processed in real time to power the conversation, and a text transcript of the session is created. A conversation only reaches our team if you confirm the on-screen summary card; the confirmed details, transcript and session reference are then emailed to us.
- Technical data — IP address, approximate location derived from it, browser and device information, and usage analytics.
- Browser memory — if you share your name, email or phone with PORTIA, they may be stored in your own browser's local storage for up to 180 days so PORTIA can greet you on a return visit. This stays on your device; you can clear it at any time via your browser's site-data settings.
3. How we use it
- To respond to your enquiry and follow up with tailored next steps.
- To operate, secure and improve our website and PORTIA.
- To deliver contracted services and manage our client relationships.
- To meet our legal and regulatory obligations.
We do not sell personal information, and we do not use your PORTIA conversations to train AI models.
4. PORTIA — our AI assistant
PORTIA is an AI voice assistant. Using it is optional — a conversation starts only when you click the orb, and your microphone is released when the session ends. To operate the conversation, voice audio and transcripts are processed by OpenAI as our service provider under contractual confidentiality. Please don't share passwords, payment details, health information or other sensitive data with PORTIA; it will never ask for them.
5. Who we share it with
- Service providers — cloud hosting and email delivery (Amazon Web Services), AI voice processing (OpenAI), and website analytics (Google Analytics). Some providers process data in the United States or other countries; we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.
- Professional advisers and authorities — where required by law or to protect our legal rights.
6. Cookies & analytics
We use Google Analytics cookies to understand how visitors use our site (pages viewed, approximate location, device type). You can block cookies in your browser without losing access to the site.
7. Retention & security
We keep enquiry records only as long as needed to handle your enquiry and any resulting engagement, and to meet legal record-keeping obligations. Data is hosted on hardened cloud infrastructure with encryption in transit, access controls and least-privilege administration.
8. Your rights
You may request access to, correction of, or deletion of the personal information we hold about you by emailing portia@blueport.io. If you're in the EEA or UK, you may also have rights under the GDPR, including objection and portability. If you're unhappy with how we've handled your information, contact us first — and you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).
9. Changes
We may update this policy from time to time; the latest version will always be at this address with a revised date above.
10. Contact
Privacy questions: portia@blueport.io • One International Towers, Level 35, 100 Barangaroo Ave, Barangaroo NSW 2000.